Frequently Asked Questions
Need help?
REBRAND SALE
As we evolve into PRAYA mid October, the products you know and love will stay, but the Retreatment Botanics packaging will no longer be available.
Restore Serum has very limited stock remaining, so we've kept it at full price rather than discounting it - that way, everyone has a chance to get it before we rebrand. It'll continue on with us into PRAYA, so it's not going anywhere, it's just not part of this particular sale.
We’ve kept our remaining stock levels low so there’s no waste, which means some of our best-sellers only have a few hundred units left. We expect those to sell out on day one.
Yes. Your favourites aren't going anywhere, they're just evolving with us into our new name and new packaging.
No discount codes required, all sale prices will be as marked.
If any products in the sale are sold out, they will be available again mid October, with our new branding & packaging.
WHAT'S NEXT?
No. We're not going anywhere, we're evolving. Retreatment Botanics is becoming PRAYA, with the same products, textures and scents that you know and love. This sale is a goodbye to our current packaging.
PRAYA is the new name and identity for Retreatment Botanics. You can learn more of this journey here.
Not the parts you love... The scent, texture, and feel of your favourites are staying exactly the same. Many products will include exciting new ingredients to deliver even better results, without changing what made you love them in the first place.
Yes. Every product you know and love is coming with us into PRAYA... Most products will have a new name too.
Mid October, we will keep you updated with a date as we get closer.
Yes! Everything carries over, including your loyalty account and points.
Nothing changes. Your loyalty account and points roll over into PRAYA exactly as they are.
























