Shipping & Returns

COVID-19 update

Our warehouse is continuing to dispatch orders throughout COVID-19, however there are currently delays in the delivery time as Australia Post are experiencing a high volume of parcels.

Shipping

Upon order placement, you will receive an order confirmation to the email provided. You will also receive a shipping confirmation once your order has been dispatched.

We aim to ship out your products as quickly as possible. Please allow 1-2 business days processing before shipment.

Shipping Costs:

All domestic orders within Australia over $99 receive FREE standard shipping.

All domestic orders within Australia under $99 are calculated based on the package weight and shipping location.

Express shipping for all domestic orders within Australia are calculated based on the package weight and shipping location.

Standard shipping for international orders will vary based on value, weight and location.

 

Delivery time after processing:

Domestic orders are fulfilled through Australia Post. This has an estimated shipment time of 3-10 business days. 

Express Post orders have an estimated time of 1-2 business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.

International Shipping:

We ship internationally! The cost is calculated based on the package weight and shipping location.

Please check with your local customs in regard to any fees or regulations relating to our products which we do not cover. 

Order cancellation:

If requested, we will cancel an order before it has been processed. If your order has already entered the dispatch process we are unable to cancel order and it will be necessary to arrange a return.

Returns: 

Retreatment Botanics will accept returns on orders damaged during shipping. Proof of purchase (receipt) must be included in the return, and the return must be completed within 7 days of original receipt of goods. 

We will accept returns on all unopened/unused items if returned within 7 days of delivery minus the shipping costs. Products must arrive back to us in original undamaged packaging. Proof of purchase (receipt) must be included in the return, and the return must be completed within 7 days of original receipt of goods. 

Regrettably, we can not accept returns on opened/used items unless the item is faulty or defective.

Promotional or special offer items are considered final sale.

If you wish to arrange a return, please contact our customer care team at info@retreatmentbotanics.com. In the email, include your name, invoice number and reason for return.