Shipping
Upon order placement, you will receive an order confirmation to the email provided. You will also receive a shipping confirmation once your order has been dispatched.
We aim to ship out your products as quickly as possible. Please allow 1-2 business days processing before shipment.
Please note - We’re excited for you to experience our new products. They will reach you soon however we can’t guarantee a Christmas 2018 delivery.
Shipping Costs:
All domestic orders within Australia over $99 are FREE standard shipping.
All domestic orders under $99 within Australia are A$9.95 for standard shipping.
Standard shipping for international orders will vary based on value, weight and location.
Express shipping for all domestic orders within Australia is A$15.50.
Express shipping for all international orders will be based on value, weight and location.
Delivery time after processing:
Domestic orders are fulfilled through Australia Post. This has an estimated shipment time of 3-10 business days.
Express Post orders have an estimated time of 1-2 business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
International orders are fulfilled through Australia Post International with an estimated shipment time of 10 -15 business days.
International Shipping:
International orders outside of Australia may be subject to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.
If the purchaser refuses a shipment, they are responsible for any return costs, import fees and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Retreatment Botanics is not responsible for return of shipments or reimbursement of lost packages or damaged products.
Order cancellation:
If requested, we will cancel an order before it has been processed. If your order has already entered the dispatch process we are unable to cancel order and it will be necessary to arrange a return.
Returns:
Retreatment Botanics will accept returns on orders damaged during shipping. Proof of purchase (receipt) must be included in the return, and the return must be completed within 7 days of original receipt of goods.
We will accept returns on all unopened/unused items if returned within 7 days of delivery minus the shipping costs. Products must arrive back to us in original undamaged packaging. Proof of purchase (receipt) must be included in the return, and the return must be completed within 7 days of original receipt of goods.
Regrettably, we can not accept returns on opened/used items unless the item is faulty or defective.
Promotional or special offer items are considered final sale.
If you wish to arrange a return, please contact our customer care team at info@retreatmentbotanics.com. In the email, include your name, invoice number and reason for return.
